AirDroid launches new screen mirroring app for remote tech support

A year ago, AirDroid released AirMirror, an app that lets you control other mobile devices directly from your phone. It is great for helping parents and friends who have technology problems, but it comes with some limitations. The device you want to control must be rooted or configured by connecting it to a computer in order to access it. The latest AirDroid product, Remote support, addresses this issue. Although it will not allow you to move away completely to another device, you can see a mirror of the other party’s screen as you interact with them via chat, voice messages, integrated dialing, and you can suggest brushstrokes and slides to display on their screen. .

Installation is quite simple. You install Remote AirDroid support on the device you want to move away from (say your partner), then you need AirMirror on your phone. Once you have set up both applications allowing them to access multiple permissions, you are ready to receive the broadcast. Your partner should send you their login code, which you can punch in AirMirror by selecting “Remote Support”.

Your partner must first confirm that they want to connect with you, and then they must also allow access to the screen recorder to make the connection.

As an added security measure, the other party must confirm that they really want to share their screen and only then is the connection established – your partner must also enable screen sharing manually. Once you enter, you are presented with a variety of options that may not be immediately understandable, so let’s dive in.

Left: AirMirror interface. correctly: Remote installation interface (note the button in the lower right corner)

Now you can start talking to your partner, guiding them and telling them where to click. The microphone button in the lower left corner of the AirMirror interface lets you also send voice messages, making communication even more convenient. Alternatively, you can even call them through the screen mirroring application by tapping the headset icon on the right. The overflow menu hides the screen rotation and disconnection options. The finger icon button lets you suggest gestures and taps on your partner’s screen, helping you communicate what they need to do.

The other party sees a floating button on the right side of their screen that allows them to send chat and voice messages or make calls, along with an option to pause screen sharing when they need to enter a password or access private information.

While the AirMirror remote app felt a bit unsuitable for use with its small buttons and may not be the nicest app out there, it could still create a good connection and work as expected. Unlike TeamViewer and AirDroid remote access service, it does not require radical or explicit support from the smartphone manufacturer, so it is much more accessible to novice users such as elderly relatives. You can simply point them to AirDroid Remote Support in the Play Store and then help them find any app that has “mysteriously disappeared” from their home screen.

While Remote Support is free to use, you must pay for AirMirror after a 24 hour trial phase. With the release of this new product, the in-app purchase currently discounts by 50% up to $ 11.99 per year or $ 1.99 per month. I think this is a fair price for a stable service, and it could make your life a lot easier if you are often asked for technical support. Remote Support is also available on iOS and works across multiple platforms, except for one iOS limitation: you can not point to beats and beats on iPhone or iPad.